Delivery Information
We will endeavour to ship all orders within 2 working days (Monday-Friday).

You will be notified immediately if any stock is not available for any reason or if there is a delay in shipping.

Your shipping options will be detailed at the check-out stage, but are outlined below.

Need help or unsure? If you have any questions regarding delivery please email us.

SilverAid 15 Day Returns Policy
We fully understand the importance of allowing our Customers to feel comfortable in returning items should the need arise. That’s why SilverAid is proud to offer our customers a 15 day returns policy . This means that you can buy our producst with full confidence that you can return the item(s) up to 15 days after delivery.

All we request is that the products are sent back in the original, undamaged packing and the goods are in the same unused condition as when you received them. Please enclose a note summarising why you are sending the product(s) back to us.
You can return your products directly using the following address:

Returns, SilverAid s.r.l., Via Roberto Lepetit, 34. 21040 Gerenzano (VA) – Italy

In this case SilverAid will not refund any postage fees (except if the goods are faulty or if you have received a wrong product).

Terms and conditions:

• Products must be in the unused condition that you received them and in the original, undamaged box and packaging.
• The 15 day returns policy does not apply to items that are faulty/damaged – such items will need to be returned in accordance with our faulty items returns policy.
• You can return any items you purchased from silverid.it for up to 15 days from the date of delivery.

What do I do if I ordered the wrong product?
For Italian and international customers please return it to us within 15 days from the delivery date. Just complete our returns form before sending us back the goods. Returned goods must be unused, and supplied with their original, undamaged packaging.

For your personal reassurance, we recommend you use a courier, recorded delivery or registered post to return items so as to cover yourself against loss or damage. We cannot be held responsible for returned goods that we do not receive or have been damaged in transit.

Goods, with returns forms will be refunded by the method you used to pay for your order. This may take up to 10 working days to appear as cleared funds.

If you have paid by Bank Transfer, you will need to provide us with the details of your preferred bank account on the returns form or we will not be able to action the refund.

In this case SilverAid will not refund any postage fees (except if the goods are faulty or if you have received a wrong product)

To return goods please complete our returns form.

What do I do if an item is faulty when it’s delivered?
Please notify us by email within 48 hours of receipt of the product and just complete our returns form before sending us back the goods, stating what the fault is.

Once we receive the goods and completed returns form:

• If you request a refund we will refund you, by the method used to pay for the order (this may take up to 10 working days to appear as cleared funds) for the goods and postage.
• If you requested a replacement we will send one to you.

To return goods please complete our returns form.

Who pays the postage on returned items?
If you return something due to it being ordered incorrectly, you will need to pay the postage costs to return it to us. We recommend you use a courier, recorded delivery or registered post to return items to cover yourself against loss or damage. It is not our responsibility if an item is lost or damaged in transit.

If you return something due to it being faulty we refund up to € 25,00 carriage.

We recommend you use recorded delivery or registered post to return items so as to cover yourself against loss.

To return goods please complete our returns form.

How quickly will SilverAid process the return?
We aim to process all returns on the day they arrive with us. Sometimes we don’t manage to do this, but your return will be dealt with in four working days.

To return goods please complete our returns form.

How do I know if SilverAid has processed my return?

We keep you updated at the contact information you provided us.

International Returns
Customers outside EU must follow the instructions below along with our standard returns procedure.
To help us deal with your return to us quickly and efficiently you must mark all returns as RETURNED GOODS – FAILED SALE. This must be clearly marked on the customs information document (CN22 and/ or CN 23) on the outside of the packaging. Failure to do so may result in the goods being refused at customs in EU and so being returned to the sender.

We recommend you use a courier, recorded delivery or registered post to return items so as to cover yourself against loss or damage in transit.  We cannot be held responsible for returned goods that we do not receive or have been damaged in transit.

Returning goods on which duty has been paid
If you have paid import duty for goods received, and subsequently return the goods to us, it should be possible for you to claim a refund of duties from your local Customs Authority. To do this, you will need to show them proof of duty paid and proof of export (e.g. certificate of posting) when claiming your refund.

Should you have any further queries on duties payable/refundable, please contact your local Customs Authority.